SuperTags™ are available in three package options:

1 Tag - Perfect if you need a replacement or want to track swing metrics for a single club using GameTraX™ 360.
4 Tags – Great for tracking multiple clubs or expanding your setup gradually.
14 Tags – The complete set needed for full-round tracking with GameTraX™ 360 (one tag for each club in your bag).

For the best experience and full functionality with GameTraX™ 360, we recommend using all 14 SuperTags™—one for every club in your set.

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📞 US Customers: 866-759-4653

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Yes, in order to use SwingTraX™ 360 and/or GameTraX™ 360 you will need an annual SkyGolf Membership Plan.

SwingTraX™ 360 requires a SkyGolf 360 Birdie plan at a minimum.

GameTraX™ 360 requires a SkyGolf 360 Pro X plan at a minimum (which also includes all SwingTraX™ 360 features).

If you already subscribe to a qualifying membership plan then you do not need to purchase an additional membership plan. You are ready to go!

Learn More About Membership Plans

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The initial release will be for SkyCaddie PRO 5X, iOS 13 & greater and Android devices.

Other SkyCaddie model device releases will be coming soon. Check back soon for an official announcement.

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The primary difference in the two is SwingTraX™ 360 creates a 3D model of your swing from a multitude of data metrics and can function alone, while GameTraX™ 360 provides for full GPS round tracking capturing every shot played on the course.

SwingTraX™ 360 is included with GameTraX™ 360.

You can learn more about SwingTraX™ 360 and GameTraX™ 360 by reviewing those product pages on our web site.

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SkyGolf 360 is golf's greatest online community that connects you with other golfers, tracks all aspects of your game, and provides statistical analysis of your rounds to help you improve. SkyGolf products communicate seamlessly with the SkyGolf 360 Cloud to store your game data and help you enjoy better golf through better information.

To view all of your data login to SkyGolf 360 by visiting  https://www.skygolf360.com  or using the SkyGolf 360 mobile App. Login using your SkyGolf username and password.

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SkyGolf has over 36,000 ground mapped courses in our library so it is likely your course is already available. Please search our course database to verify your course is available and if it's not let us know as we are constantly adding new courses.

Search Our Courses

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For help with SwingTraX™ 360, GameTraX™ 360, SuperTags™ or any other SkyGolf product click the link below for assistance.

SkyGolf Technical Support

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Get the most accurate data from your SuperTags by properly calibrating each one to your clubs. Follow the steps below to ensure a smooth setup process.

Step 1: Install the SkyCaddie Mobile App

Before you start calibration, make sure the SkyCaddie Mobile
app is installed on your smartphone. 

• Download it from the App Store (iOS) or Google Play
  (Android).
• Log in using your SkyGolf username and password.

Step 2: Start the Calibration Process

1. Open the SkyCaddie Mobile app. 
2. Go to the menu, tap Clubs | SmartTags, then select Setup Tag.
3. Choose the club type you're calibrating: 

• Woods 
• Hybrids 
• Irons 
• Wedges 
• Putter

 

The app will connect to the SuperTag and guide you through the setup.

 

Step 3: Align Your Club and Phone

Positioning: 

• Place your smartphone flat against the clubface. 
• Tuck the shaft under your arm: 

- Right-handed? Use your left arm. 

- Left-handed? Use your right arm. 

Leveling: 

• Use the on-screen bubble level to make sure the clubface is horizontal.

 

Rotation: 

• Gently rotate your upper body left and right a few times as prompted. 
• This step ensures the app correctly detects the tag’s orientation relative to the clubface.

 

Step 4: Confirm and Save

After calibration: 

• The app will understand the exact orientation of the SuperTag on your club. 
• If the app displays the wrong club (e.g., shows a 5-iron when you calibrated a 6-iron), simply use the sliding selector wheel to choose the correct one. 
• Tap Save to finalize.

 

🔍 Tip: Slight mismatches in club detection can occur due to differences in manufacturer specs (like loft or shaft length). These can be quickly adjusted in the app.

 

Extra Tip: Calibrating Woods

Woods have a curved clubface, so for best results: 

Use the included O-ring to help level your smartphone against the clubface. 

This helps account for the natural bulge and roll of woods.

 

Need help? Our Support Team is happy to assist:

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Strokes Gained is a powerful performance metric that shows you where you're gaining—or losing—strokes compared to other golfers. It's like having a detailed report card for your game, broken down into four key areas:

The Four Strokes Gained Categories:

1. Driving – How your tee shots compare in distance and accuracy. 
2. Approach – How well you hit into the green from fairways, rough, or other locations. 
3. Around the Green – How effective you are with chips, pitches, and bunker shots. 
4. Putting – How your putting stacks up from various distances.

 

Why It Matters:

• Pinpoint Weaknesses

Know exactly where you're losing strokes so you can focus your practice where it counts most. 

• Track Progress

See improvements over time in specific areas of your game. 

• Make Smarter Decisions

Use real data to choose the right clubs, strategies, and practice routines.

 

🎥 Want a visual breakdown?

[Click here to watch the video]

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How long does the SuperTag battery last?

SuperTags are built to last—with a battery life of up to 2 years under normal use. While there's no on/off switch, each SuperTag is equipped with a Deep Sleep Mode that conserves power when the tag is not actively being used, helping extend battery life even further.

Need a battery replacement?

If your SuperTag battery has run its course, don't worry! A Battery Replacement Kit is available. Simply reach out to our Customer Service Team to place your order.

Need help? Our Support Team is happy to assist:

📞 US Customers: 866-759-4653

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While SuperTags work with most modern golf grips, there are a few exceptions. For the best fit and performance, please avoid using SuperTags with the following: 

• Worn or damaged grips
• Leather grips
• Curved or domed grips
• Angled grips

If you're unsure whether your grip is compatible, feel free to contact our Customer Service Team:

📞 US Customers: 866-759-4653

📞 UK & EU Customers: 0800 883 0505

Dial in your accuracy with customizable pin placements! There are several ways to set pins on your SkyCaddie device:

 

• Preset Green Zones – Use built-in zones for quick setup.
• Pin Sheets – Manually input pin positions based on your course’s pin sheet.
• Adjust as You Play – Update pins on the go for real-time accuracy.

 

Setting accurate pin placements gives you precise distances to the front, center, and back of the green—plus better Strokes Gained data to track your performance like a pro.

📽️ Need help? Watch our how-to video:

[Click here]

 Need help? Our Support Team is happy to assist:

📞 US Customers: 866-759-4653

📞 UK & EU Customers: 0800 883 0505

SkyCaddie Mobile App Only Activation

If you purchased SuperTags but don’t have a SkyCaddie device, follow these steps to activate SwingTrax using your pre-paid card: 

1. Visit www.skygolf.com 
2. Click “Activate a Product” 
3. Select “App Only Activation” 
4. Enter your pre-paid card code and click Submit

Once your activation is complete: 

1. Open the SkyCaddie Mobile app on your phone 
2. Log out of your account 
3. Log back in to refresh and update your account with the new activation 

That’s it! You're ready to start tracking your performance with SwingTrax.

Need help? Our Support Team is happy to assist:

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Yes! You’re in control of what swing data you see. To customize your swing metrics in the SkyCaddie Mobile app, follow these steps:

1. Tap the three dots in the top-right corner of the screen.
2. Select “Select Swing Metrics.”
3. Choose either “Full Swing” or “Putting.”
4. Tap the “+” icon next to any metric you'd like to add.
5. To reorder your selected metrics, press and hold the three lines next to a metric, then drag it to your preferred spot.

 

This lets you focus on the data that matters most to you—whether that’s club speed, tempo, face angle, or just the basics.

 

 

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📞 US Customers: 866-759-4653

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This error typically occurs when your phone or SkyCaddie device isn't properly aligned with the clubface during setup. Here’s how to fix it and get your SuperTag calibrated successfully:

Tips for Successful Calibration

Use the O-Ring for Stability

We recommend using the rubber O-ring included with your SuperTags. It helps align the tag correctly—especially on Woods and Drivers, but it can help with any club.

 

Check Your Grip & Tag Placement

• Check for “Bad” or worn grips. 
• Make sure the tag is fully screwed in and sits flush with the base of the grip all the way around. If you notice gaps on one side, the tag might be misaligned. 
• Some grips have a curved or angled base (especially pistol-style grips) which may prevent proper seating. 
• Ensure the grip base is flat and perpendicular to the shaft. 

Not sure if it’s aligned right? Send us clear photos of the grip and tag from different angles—close-ups of how it sits and wider shots to show any curves or tilt.

 

Check Your Phone or SkyCaddie Device

• Remove cases or accessories that prevent the back of the device from lying flat. Wallet cases or uneven surfaces can cause issues. 
• Hold the phone flat against the clubface, even if it means angling or turning the device sideways. 
• Avoid placing the phone near the curved hosel (where the shaft meets the clubface). 
• It’s okay if the phone slightly hangs off the clubface—as long as it stays steady.

 

Test for a Faulty Tag

• Swap a tag from a working club (e.g., 3-iron) with the one that won’t calibrate (e.g., Lob Wedge). 
• Try calibrating both. If the issue follows the same tag, it may need to be replaced.

 

What if Calibration Won’t Start (Tag Not Seen)?

This usually means the tag isn’t being detected at all. Try the following: 

• Check your lighting. Tags don’t need bright light, but placing one under a light source can help “wake” it up. 
• Once active, the tag will stay awake long enough to calibrate—even in low light.

Need help? Our Support Team is happy to assist:

📞 US Customers: 866-759-4653

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Here’s What to Do.

If your SuperTag won’t calibrate or connect, don’t worry—there are several things you can try. This guide walks you through troubleshooting steps to get your tag up and running.

Start with the Basics

• Restart your SkyCaddie or mobile device 
• Try again after restarting 
• Move away from other SuperTags or Bluetooth devices 
• Improve lighting conditions and move the club closer to the device 
• Try again

 

SkyCaddie Mobile App Users Only

If you're using SkyCaddie Mobile only (no hardware device), calibrate through the app to update your tags: 

1. Open the app and go to Menu > Activate a Product 
2. Make sure Bluetooth is ON and connected 
3. If issues continue: 

• Reinstall the SkyCaddie Mobile app 
• Try again

 

Advanced Troubleshooting Tips

Grip & Tag Check

• Inspect for a bad or worn grip 
• Ensure the tag is screwed in completely and sits flush around the entire base 
• Watch for non-flat or angled grips (especially pistol-style) 
• Confirm the grip base is perpendicular to the shaft 
• Not sure? Send us photos of the club grip and tag from multiple angles

 

Phone/Device Check

• Remove phone cases or wallet attachments that prevent flat contact 
• Make sure the device lies flat on the clubface 
• Use the rubber O-ring (especially for Woods and Drivers) 
• It’s okay if the phone hangs off the edge a bit—just keep it steady and avoid the shaft hosel

 

Swap Tags to Isolate the Issue

• Swap a tag from a working club with one that’s not calibrating 
• If the issue follows the tag, it may need replacement 

When Calibration Won’t Start (Tag Not Seen)

Check Lighting

• Bright light isn’t required, but holding the tag near a light source can “wake” it up for calibration.

 

Use the Nearby Tags Tool (SkyCaddie/Android Only)

Go to Menu > Settings > Nearby Tags to see all nearby SuperTags:

 

You’ll see: 

• Tag ID (e.g., SuperTag-462) 
• Signal strength (e.g., -65 is strong, -90 is weak) 
• Tag owner status (“Assigned to you” or “Unassigned”) 
• Club name if already calibrated 
• Movement status (if the tag is actively moving)

 

💡 Gently rock the club with the tag to trigger movement.

➡️ If the tag appears, take a screenshot or record the signal strength.

 

If no tags show up at all, it's unlikely the tag is faulty. But if only one tag doesn’t appear, that tag may need replacing.

 

Bluetooth Permissions Check

iOS:

• Go to Settings > Bluetooth and make sure it’s ON 
• Go to Settings > SkyCaddie Mobile > Bluetooth and ensure it’s enabled

 

Android:

1. Swipe down and turn Bluetooth ON 
2. Go to Settings > Apps > SkyCaddie Mobile > Permissions 

• Set to “Allow all the time” 
• Turn precise location ON

 

SkyCaddie Devices:

• Bluetooth is always enabled—no action needed

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To get the most out of your GameTraX and SwingTraX experience, make sure all round options are enabled before you tee off.

Step-by-Step Setup

1. Select a Course in the SkyCaddie Mobile app or SkyCaddie device 
2. Tap PLAY NOW 
3. You’ll see a screen with Round Options

In the Round Options Menu:

Go to the Non-Conforming section and make sure the following are turned ON: 

• GameTraX 360 Tracking 
• Show Swing Metrics
• Show Previous Shots 
• Show Strokes Gained 
• RangeVue with Clubs 

These settings will unlock full tracking features for deeper performance insights and post-round analysis.

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📞 US Customers: 866-759-4653

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If you're swinging in Practice Mode but nothing is showing up, don’t worry—this is usually easy to fix.

SuperTag Sleep Mode

SuperTags have a built-in light sensor to conserve battery. If left in a dark golf bag or unused for a while, the tag may enter deep sleep mode.

To wake it up: Simply shake the club or expose the SuperTag to light.

Still Not Displaying Your Swing? Try These Tips:

• Add a slight pause before your swing to allow the tag time to recognize the movement
• For putting, start a Putting Practice session and make contact with a ball
• For air swings:

-Start a Swing Practice session

-Turn ON ‘Capture Air Swings’ in settings

• Recalibrate your tag if none of the above work

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Seeing an Invalid Swing message? Don’t worry—this can happen occasionally and is usually easy to fix. 

What Causes It?

This error is often triggered when the club is wiggled or moved just before the swing begins. Try to pause and keep the club steady before starting your swing.

 

Still Seeing the Error? Follow These Steps:

1. Recalibrate your club, then try again.
2. If that doesn’t work:

• Go to the Main Menu
• Select Start Swing Practice
• If you're taking air swings, make sure Capture Air Swings is
  turned ON
• If not, try making contact with a ball

 

Additional Tips for Putting:

• Pause briefly before taking your stroke
• Try hitting a putt of 10 feet or longer

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If your swing data looks off, it may be a sign that the SuperTag has shifted in the grip.

How to Fix It:

Make sure tag is secure in grip and then recalibrate the tag to ensure accurate tracking and performance.

Need help? Our Support Team is happy to assist:

📞 US Customers: 866-759-4653

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