Frequently Asked Questions
Can I renew my SkyCaddie membership through the SkyGolf 360 App?
Yes, you can renew your membership via the SkyGolf 360 App.
• Select the “Devices” section of the SkyGolf360 App
• Scroll down the devices page until you locate the SkyCaddie ESN (Electronic Serial Number) that needs renewal.
• Select the “Renew Membership” button located below that SkyCaddie to begin the renewal process.
Can the SkyGolf 360 App be downloaded to multiple devices?
Yes, the SkyGolf360 App can be downloaded to multiple devices, but can only be connected via Bluetooth to one device at a time.
How can I change my password in SkyGolf 360?
• From the home screen of the app, select “Account”
• Choose the “Password” tab, which will be the 4th option
• Enter your old password once and your new password twice
• Select “Change Password”
How can I create an account and register my SkyCaddie using SkyGolf 360 ?
Congratulations on the purchase of your new SkyCaddie! While it comes with a 30 day trial period, you can create an account at any point within that initial 30 days by going to our website at www.myskycaddie.com . This will allow you to place the SkyCaddie in your name, activate the warranty, and purchase an optional membership. After the account is created, you can choose to add a SkyCaddie through the web or the app.
How can I view my membership information?
From the home screen of the app or www.skygolf360.com, select “Devices”. This is where you will be able to view your SkyCaddies, memberships, warranties, and other details directly related to your SkyCaddie.
How to transfer your scores and stats from oobgolf to SkyGolf 360
We built a Move Data Tool to quickly and easily transfer scores and stats from oobgolf to SkyGolf 360. To transfer your scores and stats, follow the instructions below.
Sign in to your SkyGolf 360 account (or create a new SkyGolf 360 account)Click this link to open the Move Data ToolFollow the on-screen instructions to complete the transfer
Is it necessary to turn Bluetooth on while using SkyGolf 360?
It is not necessary to turn on Bluetooth while using SkyGolf 360 unless you are attempting to download data to your device.
Is there a preferred network to use when opening SkyGolf 360?
Yes! While your cellular network will work for this app, a WiFi connection is the optimal source since the app is web based.
What features will “Smart Notification” contain?
Alerts you to all Smart phone notifications that you have turned on via your smartphone such as text message, emails and phone calls.
*Not available for Android
Which SkyCaddies are compatible with the SkyGolf 360 App?
Skygolf360 App is exclusive to SkyGolf customers with an active membership account.
You can wirelessly sync your WATCH with Bluetooth enabled to the SkyGolf360 application for real time insights and ‘OnDemand’ course updates.
With SkyGolf360 you can view and explore your game, manage your SkyCaddie devices plus much more.
How to register the PRO 5X on the product.
- Power on your PRO 5X.
- On the Home screen, select the “Register” button.
- Follow the on-screen instructions to complete the registration process.
- Or check out the videos above for additional information
What are the dimensions and screen size of the PRO 5X?
TECHNICAL SPECIFICATIONS
Size: 6.1" x 3" x 0.5" inch (155.5 mm x 77 mm x 14 mm)
Weight: Approximately 8 ounces (227 grams)
Water resistant
Languages: English
HARDWARE FEATURES
Rugged design
5.5" LCD high-definition, capacitive touch screen with a 720 X 1440 resolution
Wi-Fi 802.11 b/g/n antenna
Hi-capacity rechargeable Li-Polymer battery provides up to 14 hours of continuous use
Multi-constellation navigation satellite capability
What are the main features of the PRO 5X?
- Now with SkyGolf’s proprietary TruePoint Precision Positioning Technology to provide “laser” accuracy.
- 5.5” LCD Color Touch Screen provides more viewing screen with a super responsive vivid display.
- Preloaded with over 35,000 of SkyGolf's ground-verified, error-corrected maps for unmatched accuracy
- Powered by an ultra-fast multi-core processor for a fast response
Full-color HD graphics provide multiple views and a stunning visual experience - Cut the Cord! Wi-Fi connectivity to streamline updates and course downloads on demand. No need to connect to a computer.
- High-capacity rechargeable lithium-polymer battery provides up to 18 hours of continuous use
- 1-Year prepaid membership card with promotional packs
- Free concierge setup service with PRO 5X bundles
- 30-Day Satisfaction Guarantee
What is the expected battery life for the PRO 5X?
Depending on your round time, you should be able to get up to 18 hours of continuous golf on a full charge. The Pro5X should be ready for extended playing time, that emergency 9, or even 18 more holes.
What memberships are compatible with the PRO 5X?
All Handheld Memberships are compatible with the PRO 5X. To view these memberships and prices, please Click Here
What comes in the box?
- SkyCaddie PRO 5X GPS Rangefinder
- PRO 5X USBC cable
- Wall charger
- Quick Start Guide
- Warranty and License Agreement
Where can I see my scores now that I've synced after my round?
You can see your synced scored via the SkyGolf 360 app available for iOS and Android, or by visiting
www.skygolf360.com and logging in with your SkyGolf username and password.
For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.
Still have questions?
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Live Chat Support
Have a question about your device or account? Simply click on the Chat Now option located in the bottom right of your screen to begin your Live Chat session. A customer service representative will assist you as soon as possible.
LIVE CHAT SUPPORT HOURS:
Monday - Friday: 6:00am - 6:00pm (Central Time)
Saturday: 8:00am - 5:00pm
Sunday: 8:00am - 5:00pm
Please be aware that during periods of high chat volume, you may need to wait for an available agent, even during normal business hours. Our customer service representatives are working to quickly assist all customers in the queue in the order they are received. If the chat option is not available, please wait until the status on the button changes.
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Text Support
Would you like quick and easy text support from your mobile phone? Simply text your question to (601) 691-8693 and one of our customer service representatives will respond as quickly as possible. Perfect if you are on-the-go or at the golf course!
TEXT SUPPORT HOURS:
Monday - Friday: 8:00am - 5:00pm (Central Time)
Saturday: Closed
Sunday: Closed
Please be aware that during periods of high text volume, you may need to wait for an available agent, even during normal business hours. Our customer service representatives are working to quickly assist all customers in the queue in the order they are received.