LX5 GPS Issues
A firmware update has been released. Please follow the steps below to get your LX5 updated:
Before you start
- Time: Plan for about 15–20 minutes (varies by Wi-Fi speed).
- Battery: Charge your LX5 to 50%+ (or keep it on the charger).
- Connection: Have Wi-Fi available.
How to update your LX5
- Make sure your LX5 is Fully charged or at least to 50% (or keep it on the charger).
- Important: Set the correct time on your LX5. Go to Menu > Settings > Time > Set Time > Select Time Zone - From here you select your UTC zone, then select Time Zone, set hours/minutes and AM/PM, set month/day/year
- Next, In the menu, scroll and select SYNC and choose Wi-Fi update
- Connect to Wi-Fi on your LX5. (Instructions for setting up Wi-Fi are below)
- When prompted with Update tap update and follow the on-screen steps.
- Do not power off during the update.
- When finished, restart your LX5 to complete installation.
How to confirm you’re updated
Your LX5 should show one of the following:
OS update number:
- For LX5 with ESN starting AB1 through AB5 it will be 1.1.14 OS
- For LX5 with ESN starting AB6 through AB7 it will be 1.2.14 OS
To find this go too Menu > Info > Versions
To confirm all is working well, go outside, choose play golf and with a clear sky view for 5–10 minutes to reacquire satellites you will have nearby courses now appear.
If you don’t see the update or still have issues
- Restart the LX5 and try again on a strong Wi-Fi network.
- Make sure the watch has 50%+ battery.
- If problems continue, please contact our support team for help.
-
Quick Start Guide
Download Quick Start Guide -
User Guide
Download User Guide
Frequently Asked Questions
How Do I Register My LX5?
To register and sync your LX5 using Bluetooth, Wi-Fi, or a USB connection, please follow the step-by-step instructions in our LX5 User Guide.
Need help? Our Support Team is happy to assist:
📞 US Customers: 866-759-4653
📞 UK & EU Customers: 0800 883 0505
How Do I Send Log Files from My LX5?
To send log files from your LX5, follow these steps:
1. Press and hold the MENU button
2. Scroll to Settings
3. Select System
4. Choose Diagnostics
5. Tap Submit Logs
6. Then select Submit
👉 Don’t forget to SYNC your LX5 via Wi-Fi or USB to complete the process and send the log files.
Need help? Our Support Team is happy to assist:
📞 US Customers: 866-759-4653
📞 UK & EU Customers: 0800 883 0505
Is the LX5 Waterproof?
The SkyCaddie LX5 has a 3 ATM water resistance rating, which means it can handle splashes, rain, snow, and everyday water exposure on the course.
However, it's not recommended for swimming, snorkeling, or diving.
Need help? Our Support Team is happy to assist:
📞 US Customers: 866-759-4653
📞 UK & EU Customers: 0800 883 0505
Manual Shot Tracking with Your SkyCaddie LX5
To start using shot tracking on your LX5, follow these steps:
- Log in to your SkyGolf 360 account and set up your golf bag.
- On your LX5, tap Golf from the main menu.
- Scroll down to Settings > Track Shots, and turn the feature ON.
- Tap the back arrow and start a new round.
- Once the course loads, you’ll see a golf ball icon in the bottom-left corner.
- Tap the icon before your shot, and tap it again when you reach your ball.
- Repeat this for each shot you want to track during your round.
- After your round, sync your LX5 via Wi-Fi to upload your data to SkyGolf 360.
You’ll be able to view your full round and stats from your SkyGolf 360 account!
Need help? Our Support Team is happy to assist:
📞 US Customers: 866-759-4653
📞 UK & EU Customers: 0800 883 0505
Why Does My LX5 Keep Asking If I’m Finished with Every Hole?
Even with Auto Hole Advance turned on, your LX5 may still ask, “Are you finished with Hole X?” (e.g., Hole 10).
This is just a prompt. If you don’t tap the screen, the watch will automatically advance to the next hole after a few moments.
Need help? Our Support Team is happy to assist:
📞 US Customers: 866-759-4653
📞 UK & EU Customers: 0800 883 0505
What Are the Membership Options for the LX5?
SkyCaddie offers a range of SkyGolf 360 membership plans to
fit your golf needs. Here’s a quick breakdown:
SKYGOLF 360 PAR (Basic)
Front Back Center (FBC)
Free Plan
SKYGOLF 360 BIRDIE
Coverage: Statewide
Includes a FREE Golf Magazine subscription (8 issues)
Available: Annual only
SKYGOLF 360 EAGLE
Coverage: Nationwide
Includes a FREE Golf Magazine subscription (8 issues)
Available: 1-Year or 3-Year plans
SKYGOLF 360 DOUBLE EAGLE
Coverage: Worldwide
Includes a FREE Golf Magazine subscription (8 issues)
Bonus: Free Bridgestone e12 golf balls (shipping fees apply)
Available: 1-Year or 3-Year plans
👉 Click here for more membership details
Need help? Our Support Team is happy to assist:
📞 US Customers: 866-759-4653
📞 UK & EU Customers: 0800 883 0505
What’s Included with the LX5?
When you purchase the SkyCaddie LX5, here’s what you’ll find in the box:
- SkyCaddie LX5 Watch
- Charging Cable
- Quick Start Guide
- Consumer Limited Warranty & License Agreement
- 3-Year Prepaid Membership (included in promotional packs)
- Bonus Spare Watch Band
Need help? Our Support Team is happy to assist:
📞 US Customers: 866-759-4653
📞 UK & EU Customers: 0800 883 0505
What If My LX5 Is Frozen or Stuck on a Screen?
If your LX5 is frozen on the logo screen or unresponsive:
- Hold down the power button for 8 seconds to force a reset.
- The device should restart and function normally.
- After restarting, it's helpful to send log files so our team
can review the issue.
How to Send Log Files:
- Press and hold the MENU button
- Go to Settings
- Select System
- Choose Diagnostics
- Tap Submit Logs, then Submit
- Sync your LX5 via Wi-Fi or USB to complete the process
Need help? Our Support Team is happy to assist:
📞 US Customers: 866-759-4653
📞 UK & EU Customers: 0800 883 0505
Why Does My LX5 Screen Go Blank?
This is caused by the Auto Dim feature, which automatically reduces screen brightness after a set time to help extend battery life.
How to Adjust the Auto Dim Settings:
- Go to Settings
- Select System
- Choose Auto Dim
- Select your preferred screen timeout:
- 10 seconds
-15 seconds
-20 seconds
-30 seconds
-45 seconds
-60 seconds
-Never
Need help? Our Support Team is happy to assist:
📞 US Customers: 866-759-4653
📞 UK & EU Customers: 0800 883 0505
Does the LX5 Connect via Wi-Fi or Bluetooth?
Yes! The SkyCaddie LX5 uses both Wi-Fi and Bluetooth for syncing course updates, scorecards, and membership information.
For step-by-step instructions on how to use these features, please refer to our LX5 User Guide.
Need help? Our Support Team is happy to assist:
📞 US Customers: 866-759-4653
📞 UK & EU Customers: 0800 883 0505
How Do I Charge My LX5 SkyCaddie Watch?
Charging your LX5 is quick and easy when following these guidelines:
Charging Time & Safety
- A fully discharged battery will recharge in 1–2 hours.
- Do not leave your LX5 on the charger or connected to a USB port for more than 24 hours.
- Avoid charging in hot environments (direct sunlight, near stoves, fires, or other heat sources).
Prep Before Charging
- Ensure charging contacts and the surrounding area are dry and free of dirt or debris to prevent corrosion and ensure a proper connection.
- It’s best to fully charge your LX5 before each round.
Use Only Authorized Chargers
- Only use the official AC charger and USB cable provided with your LX5.
- SkyGolf does not recommend charging via computer USB ports.
- When using a wall charger, make sure it supports 100–240V input and 5.0V output.
How to Charge Your LX5
- Use the enclosed magnetic clip/USB charging cable.
- Align the magnetic clip with the charging contacts on the back of the LX5.
- Plug the USB end into a wall charger or USB port.
- If connected correctly, the CHARGE screen will appear. When fully charged, you'll see 100% Charge displayed.
Need help? Our Support Team is happy to assist:
📞 US Customers: 866-759-4653
📞 UK & EU Customers: 0800 883 0505
A Golf Course on My Favorites List Has an Update — What Should I Do?
If a course you play has been updated, follow these steps to sync the latest version to your LX5:
Update Directly on Your LX5:
- On your device, go to: Menu > Settings > Courses
- Select Map Pack to view your current version.
- Choose Update to install the latest map version.
Update via Your SkyGolf Account:
- Log in to your SkyGolf 360 account.
- Click on Courses in the top menu, then select My Courses.
- If the course isn’t already on your list, add it.
- On the right side of the course listing, select the course
for download. - On your LX5, go to: Menu > Sync to Wi-Fi to update the
course on your device.
Need help? Our Support Team is happy to assist:
📞 US Customers: 866-759-4653
📞 UK & EU Customers: 0800 883 0505
Is There a Reset Button for the LX5?
The LX5 doesn't have a physical reset button, but you can restart or reset the device using the Power button based on its current state:
How to Reset or Restart the LX5:
- To Turn On the LX5: When the watch is off, hold the Power button for 4 seconds.
- To Power Off the LX5: When the watch is on, hold the Power button for 2 seconds until the power-off prompt appears.
- If the LX5 Is Frozen or Unresponsive: Hold the Power button for 8 seconds to force a restart.
Need help? Our Support Team is happy to assist:
📞 US Customers: 866-759-4653
📞 UK & EU Customers: 0800 883 0505
How Do I Change the Watch Face on My SkyCaddie® LX5?
To customize the look of your LX5, you can easily switch between different watch face designs.
Watch the video here for a quick walkthrough on how to change your watch face on the SkyCaddie® LX5.
How Do I Clean the Charging Port on My LX5 Watch?
To maintain a strong charging connection, it's important to clean the charging port on the back of your SkyCaddie LX5 regularly. Follow these simple steps to remove any buildup or tarnish from the gold contacts on the back of your LX5:
Step 1:
Moisten a clean cotton Q-Tip® with isopropyl alcohol.
Use only enough alcohol to dampen the swab — do not soak it.
Step 2:
Gently scrub the four gold contact points on the underside of your LX5.
Important: Only clean the contact points. Avoid
applying alcohol to other areas, as this could damage the device.
Step 3:
Keep scrubbing the contacts with clean, alcohol-dampened swabs until they are
shiny and no more debris is picked up.
📌 Tip: Be sure both the watch port and USB charging clip are dry before reconnecting.
Need help? Our Support Team is happy to assist:
📞 US Customers: 866-759-4653
📞 UK & EU Customers: 0800 883 0505
Still have questions?
-
Live Chat Support
Have a question about your device or account? Simply click on the Chat Now option located in the bottom right of your screen to begin your Live Chat session. A customer service representative will assist you as soon as possible.
LIVE CHAT SUPPORT HOURS:
Monday - Friday: 6:00am - 6:00pm (Central Time)
Saturday: 8:00am - 5:00pm
Sunday: 8:00am - 5:00pm
Please be aware that during periods of high chat volume, you may need to wait for an available agent, even during normal business hours. Our customer service representatives are working to quickly assist all customers in the queue in the order they are received. If the chat option is not available, please wait until the status on the button changes.
-
Text Support
Would you like quick and easy text support from your mobile phone? Simply text your question to (601) 691-8693 and one of our customer service representatives will respond as quickly as possible. Perfect if you are on-the-go or at the golf course!
TEXT SUPPORT HOURS:
Monday - Friday: 8:00am - 5:00pm (Central Time)
Saturday: Closed
Sunday: Closed
Please be aware that during periods of high text volume, you may need to wait for an available agent, even during normal business hours. Our customer service representatives are working to quickly assist all customers in the queue in the order they are received.